Refund 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 7333,Old Timber Trail,New Lothrop,New Lothrop-48460,Contact-8105160077

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at stepngripnew@gmail.com and we will provide you with an address to send your item back, or arrange for a courier to collect the item. Please do not refuse delivery from the courier driver unless it is damaged, and not acceptable to receive in its condition. Please take a photo of any damage and ask driver to make a note of this damage on the delivery note.

Return

To return your product, please contact us for a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note some couriers may charge a re-delivery fee if you are not home at time of delivery. Generally your item is returned to the nearest depot, and a calling card will be left for you with details for collection, or re-delivery. This does not qualify you for a refund.